Privacy Policy

1. Information We Collect

Information you provide

We may collect information you submit through our website, by phone, or in person, including:

• Your name, email address, telephone number, and mailing or project address.
• Details about your project, preferred materials, measurements, budget, timeline, and design interests.
• Messages, photos, files, appointment requests, estimates, and other communications you choose to provide.
• Feedback, reviews, or survey responses.

Information collected automatically

When you use the website, we and our service providers may automatically collect your IP address, browser and device type, pages viewed, referring page, approximate location, interactions, and dates and times of visits. If you call a number displayed on the website, call-related data may also be collected to help us understand how you found us and respond to your inquiry.

2. How We Use Information

We may use information to:

• Respond to questions, schedule consultations, and prepare or follow up on estimates.
• Provide, coordinate, improve, and support our services.
• Communicate about your project, appointments, services, and promotions where permitted by law.
• Measure website traffic, advertising performance, and the effectiveness of our marketing.
• Maintain website security, prevent fraud or misuse, and troubleshoot technical issues.
• Comply with legal obligations and protect our rights, customers, and business.

3. How We Share Information

We do not sell personal information for money. We may share information with contractors and service providers that help us operate the website and business, such as website hosting, form processing, customer communications, analytics, advertising, call tracking, scheduling, and professional advisers. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business sale, merger, or reorganization.

These providers may process information under their own terms and privacy policies. The website currently uses or may use services supplied by WordPress, Elementor, Google, Meta, and LeadConnector.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember choices, understand visitor activity, and measure marketing. These technologies may be provided by us or by third parties such as Google Analytics, Google Tag Manager, Meta Pixel, LeadConnector, embedded maps, or social media services.

Where our consent tool is available, you can accept, reject, or adjust non-essential cookies. You can also control cookies in your browser. Disabling some cookies may affect site features. For more detail, please see our Cookie Policy.

5. Your Privacy Choices

You may ask to access, correct, or delete personal information we hold about you, subject to applicable law and legitimate business needs. You may unsubscribe from promotional emails through the link in the message and can ask us to stop promotional calls or texts. Depending on where you live, additional privacy rights may apply.

To make a request, use the contact details below. We may need to verify your identity before completing it.

6. Retention and Security

We retain personal information only as long as reasonably needed for the purposes described here, including project administration, customer service, legal compliance, dispute resolution, and recordkeeping. We use reasonable administrative, technical, and physical safeguards, but no website or electronic transmission is completely secure.

7. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.

8. Changes to This Policy

We may update this policy as our practices, services, or legal requirements change. The effective date at the top shows when the policy was last revised. Material updates will be posted on this page.